Shipping & Returns

Do we ship internationally?

Yes we do and subjected to restriction zones if our courier services is not available. We are using FedEx and TNT for dispatch of your order upon check-out. You will receive a notification with a tracking number once your package is in delivery process. Goods purchased online from outside your country of residence are subject to duties and taxes and you can pay via cash, cheque or credit card at the time of delivery even you do not have a FedEx or TNT account. The amount of duties and taxes for an item primarily depends on the item’s value, the type of product and the country where it was manufactured.

Countries Outside Singapore: Goods are subjected to customs duty and tax / please also read our Terms and Conditions.

Economy and Priority lead-time:

Delivery and Self-collection (within Singapore)

“Free Delivery” will be generated automatically as long order is above S$300.00 (before 7% GST), you may option for self-collection upon check-out, our front desk will contact buyer via email or phone call to schedule the preferred delivery/ self-collection date and time. Collection time is available during office hours between 9.00am to 6.00pm (Monday to Friday) at No. 52 Ubi Ave.3 #02-46 FRONTIER Singapore 408867. 

For re-delivery of order or order below S$300.00, a transportation charge of S$50 will apply. Alternatively, you can option to “self-collect” your order from our office.

Weekend / Public Holiday

There is no schedule for shipping/ delivery/ self-collection on weekend (Saturday and Sunday) including public holiday, we will arrange all shipping/ delivery/ self-collection on next available working day.

Delayed Delivery / Shipping

We won’t be held accountable for unforeseen circumstances (example: heavy flood or other casualties) which causes delivery to be delayed. In these situations we will make every effort to notify you of the delay and to make alternative arrangements to provide the quickest delivery to you.

Return or Exchange

You can return your product within 30 days of your purchase for a store credit, or to exchange of a different product, or a refund to the origin prior in written authorization accepted by us through email and indicate order ID reference. Please read Care of Products policy and exceptions to our return and exchange policy below;

  • Returned items must be in original packaging with all the accessories.
  • Returned items must have no visible signs of wear or use.
  • All shipping fees for returned goods is to be borne by customer.
  • A re-stocking fees of 30% incur for return goods is prior to “Seller” approval.
  • It will takes 1 to 3 working days for process of store credit to be issued.
  • It will takes 3 to 15 days for processing refund and replacement of products.

我们运送国际吗?

有,我们使用FedEx和TNT快递服务来发送您的订单.如果快递受到限制区域的限制我们将无法发送。在包裹发送过程中你将收到跟踪号的通知。从您居住国家/地区以外的国家/地区在线购买的商品均需缴纳关税和税款,即使您没有FedEx或TNT账户,也可以在交货时通过现金/支票或信用卡付款。物品的关税金额主要取决于物品的价值,产品类型和制造国家/地区。

新加坡以外的国家/地区:商品需缴纳关税和税款/请另外阅读我们的条款和条件

经济和优先交货时间:

交货和自取(在新加坡范围内)

只要订单超过了300新币(7%消费税之前)我們將提供免費送货,您也可以选择在现结账时自行取货.我们的前台将通过电子或电话与买家联系以安排首选送货时间/自行取货日期和时间. 取件为办公时间上午9.00 至下午6.00(星期一至星期五)地点在 No.52 Ubi Ave.3 #02-46 Frontier Singapore 408867

对于重新邮寄或低于300新币的订单将收取50新币的运输费;或者,您可以选择到我们的办公室“自行取货”。

周末/假日

周末(周六和周日,包括公共假期)没有送货/邮寄/自取的时间表,我们将在下一个的工作日安排所有送货/邮寄或自行取货。

延迟送货/邮寄

对于延迟交货的不可预见的情况(例如大洪水或其它因果关系),我们将不可承担任何责任。在这种情况下,我们将尽一切努力通知您有关延误的情况,并做出其它安排以最快的速度为您提供服务。

退货或换货

您可以在购买后的30内退还产品,已取得商店底免额,或交换其它产品,或书面授权之前退款至原产地,并注明订单ID参考。请阅读以下产品保养政策以及我们的退货和换货政策的例外情况;退回的物品必须与所有附件一起放入原包装。

  • 退回的物品必须没有明显的磨损或使用痕迹。
  • 退货的所有运输费用均由客户承担。
  • 在获得“卖方”批准之前,退货产生的30%的进货费用。
  • 需要1-3个工作日才能发出商店抵免额。
  • 需要3-15天处理退款和更换产品