Welcome to Lighting & Sound Distribution e-commence website. By using this website including its related sites, services and tools, you agree to our Terms and Conditions, including those available by hyperlink. If you have any questions, please fill at our enquiry page and our frontline will respond to you on the same or next working day.
How do I set up an account?
Setup of Account –There is no need to setup an account as we do not want either party to hold any responsibilities for unauthorized use of username and password.
Lighting & Sound Distribution (“the Seller”) is registered under the (PDPA) Personal Data Protection Act of Singapore with ACRA.
By using this site, you agree to allow keep your information in an appropriate manner. (“Buyer”) will only key in one-time billing details upon checkout and we will use your registered data to deliver the goods and provide the After-Sales-Service if needed our assistance during the warranty period.
What are the payment methods?
We are using PayPal which allows you to make payments using your preferred credit card VISA, MASTERCARD, AMERICAN EXPRESS.
Alternative you can also select PayNow which is supported by PayLah. When choosing PayNow, please indicate the Order reference number in the comments section before proceeding to make payment. Our back ends will tag your order to your correct payment.
However, should you enter the wrong Order reference number or delivery details upon completion of payment, please fill at our enquiry page and our frontline will assist you with the correct amendment on the same or next working day.
What is the warranty period?
All products are Warranty for a period of 12 months against Manufacturer’s defects in materials and workmanship. Warranty does not cover wear and tear (example lamps, batteries, color filter, gobo, liquid, gloves, etc…)
All products under Warranty carry a carriage paid to Lighting & Sound Distribution (“the Seller”) for free parts replacement within worldwide and labor servicing if needed within Singapore at no extra charge.
Warranty is NOT COVERED for product that is reported being misused, tempered, dropped, damaged or abused in anyway including not using the manufacturer’s or same brand of recommended Smoke/ Haze/ Bubble/ Snow/ Foam/ Anti-Bacterial/ Low-Fog fluids.
All Warranty ties to Online Sales policy, please click here to understand your rights for the Warranty of products.
Is there servicing provided after warranty?
Yes we have an in-house servicing department to look after all After-Sales-Service needs. Our professional technicians will diagnose all carry-in product and provide a service report either on the same or next working day.
Our technician can be requested to do on-site trouble-shooting checks on all products in Singapore ONLY and there is a transportation fees that will apply. A Service Quotation will be notify to (“the Buyer”) on the replacement parts charges and diagnose fees.
All overseas products that require our in-house servicing team for diagnose check can either arrange shipping the product back to us in Singapore or fill at our enquiry page and our technician will assist you if possible via live-chat via preferred apps to do a virtual diagnose check on the physical faulty product. Our technician will advise and discuss with (“the Buyer”) if self-replacement of parts is possible which there will be a freight-over option for the spare parts.
Please also read our Online Servicing Policy to understand the layout of our servicing terms and conditions.
Is training of product provided?
Yes we do provide training or use of product upon delivery within Singapore. Our frontline assistant will contact with (“the buyer”) to see if guidance on the use of product is require upon delivery or another preferred date will be scheduled separately from the delivery date.
Most of our products has (“user guide/ manual”) found online and request for video training guide can be provided for overseas Buyer. We can also provide virtual training of the product online, please fill at our enquiry page and our frontline will assist you.
What are Auction items?
Auction items are either new but due to discontinued or used items that are trade-in by (“Other Buyer”) and are reconditioned to working condition by our professional team.
We value all our manufacturer’s workmanship and their brand in which these Auction items are consider products to look out for. They are exclusive and still valuable for the current market price.
What is warranty period for Auction item?
All Auction items are warranty for a period of 30 days upon delivery. (“Buyer”) shall inspect goods upon delivery. Should there be any complaint, it must be made known to (“Seller”) immediately on the same day. Please also read our Shipping & Returns to know your rights over the Return Policy.
How does pre-order works?
Pre-order acts as a back order for product that is not available in stock at point of time during purchase. If (“Buyer”) like to proceed with an order for product that is currently not available due to shortage, to effect this (“Buyer”) must proceed with the Pre-order and make payment upon check-out.
(“Buyer”) to expect a longer lead-time (up to 28 days) for Pre-order delivery however we take all Pre-orders as priority, an ETA email will notify (“Buyer”) on the expected date of delivery.
Lighting & Sound Distribution（“卖方”）已根据新加坡的个人数据保护法（PDPA）在新加坡会计与企业管理局 ACRA 注册。
或者，您也可以选择PayLah支持的PayNow。 选择PayNow时，请先在评论部分中注明订单参考号，然后再进行付款。 我们会将您的订单标记为正确的付款。
保修下的所有产品均需支付运输费用给Lighting & Sound Distribution(“卖方”), 以在全球范围内免费更换零件，并在新加坡需要进行人工维修时，无需额外费用。对于报告被滥用，掉落，损坏或滥用产品不作任何担保，包括不使用制造商或相同品牌的建议使用烟雾/阴霾/气泡/雪/泡沫/抗菌液/低雾化液体。