FAQs

Introduction

Welcome to Lighting & Sound Distribution e-commence website. By using this website including its related sites, services and tools, you agree to our Terms and Conditions, including those available by hyperlink. If you have any questions, please fill at our enquiry page and our frontline will respond to you on the same or next working day.

How do I set up an account?

Setup of Account –There is no need to setup an account as we do not want either party to hold any responsibilities for unauthorized use of username and password.

Lighting & Sound Distribution (“the Seller”) is registered under the (PDPA) Personal Data Protection Act of Singapore with ACRA.

By using this site, you agree to allow keep your information in an appropriate manner. (“Buyer”) will only key in one-time billing details upon checkout and we will use your registered data to deliver the goods and provide the After-Sales-Service if needed our assistance during the warranty period.

What are the payment methods?

We are using PayPal which allows you to make payments using your preferred credit card VISA, MASTERCARD, AMERICAN EXPRESS.

Alternative you can also select PayNow which is supported by PayLah. When choosing PayNow, please indicate the Order reference number in the comments section before proceeding to make payment. Our back ends will tag your order to your correct payment.

However, should you enter the wrong Order reference number or delivery details upon completion of payment, please fill at our enquiry page and our frontline will assist you with the correct amendment on the same or next working day.

What is the warranty period?

All products are Warranty for a period of 12 months against Manufacturer’s defects in materials and workmanship. Warranty does not cover wear and tear (example lamps, batteries, color filter, gobo, liquid, gloves, etc…)

All products under Warranty carry a carriage paid to Lighting & Sound Distribution (“the Seller”) for free parts replacement within worldwide and labor servicing if needed within Singapore at no extra charge.

Warranty is NOT COVERED for product that is reported being misused, tempered, dropped, damaged or abused in anyway including not using the manufacturer’s or same brand of recommended Smoke/ Haze/ Bubble/ Snow/ Foam/ Anti-Bacterial/ Low-Fog fluids.

All Warranty ties to Online Sales policy, please click here to understand your rights for the Warranty of products.

Is there servicing provided after warranty?

Yes we have an in-house servicing department to look after all After-Sales-Service needs. Our professional technicians will diagnose all carry-in product and provide a service report either on the same or next working day.

Our technician can be requested to do on-site trouble-shooting checks on all products in Singapore ONLY and there is a transportation fees that will apply. A Service Quotation will be notify to (“the Buyer”) on the replacement parts charges and diagnose fees.

All overseas products that require our in-house servicing team for diagnose check can either arrange shipping the product back to us in Singapore or fill at our enquiry page and our technician will assist you if possible via live-chat via preferred apps to do a virtual diagnose check on the physical faulty product. Our technician will advise and discuss with (“the Buyer”) if self-replacement of parts is possible which there will be a freight-over option for the spare parts.

Please also read our Online Servicing Policy to understand the layout of our servicing terms and conditions.

Is training of product provided?

Yes we do provide training or use of product upon delivery within Singapore. Our frontline assistant will contact with (“the buyer”) to see if guidance on the use of product is require upon delivery or another preferred date will be scheduled separately from the delivery date.

Most of our products has (“user guide/ manual”) found online and request for video training guide can be provided for overseas Buyer. We can also provide virtual training of the product online, please fill at our enquiry page and our frontline will assist you.

What are Auction items?

Auction items are either new but due to discontinued or used items that are trade-in by (“Other Buyer”) and are reconditioned to working condition by our professional team.

We value all our manufacturer’s workmanship and their brand in which these Auction items are consider products to look out for. They are exclusive and still valuable for the current market price.

What is warranty period for Auction item?

All Auction items are warranty for a period of 30 days upon delivery. (“Buyer”) shall inspect goods upon delivery. Should there be any complaint, it must be made known to (“Seller”) immediately on the same day. Please also read our Shipping & Returns to know your rights over the Return Policy.

How does pre-order works?

Pre-order acts as a back order for product that is not available in stock at point of time during purchase. If (“Buyer”) like to proceed with an order for product that is currently not available due to shortage, to effect this (“Buyer”) must proceed with the Pre-order and make payment upon check-out.

(“Buyer”) to expect a longer lead-time (up to 28 days) for Pre-order delivery however we take all Pre-orders as priority, an ETA email will notify (“Buyer”) on the expected date of delivery.

介绍

欢迎访问Lighting & Sound Distribution网站。 使用本网站(包括其相关网站,服务和工具),即表示您同意我们的一般条款和条件,包括通过超链接提供的条款。 如有任何疑问,请填写我们的咨询页面,我们的前线会在同一天或下一个工作日给您答复。

我该如何设置一个账户?

设置帐户无需设置帐户,因为我们不希望任何一方对未经授权使用用户名和密码承担任何责任。

Lighting & Sound Distribution(“卖方”)已根据新加坡的个人数据保护法(PDPA)在新加坡会计与企业管理局 ACRA 注册。

使用本网站,即表示您同意允许我们以适当的方式保留您的信息。 (“买方”)仅会在结帐时输入一次账单详细信息,并且在保修期内,如果需要我们的帮助,我们将使用您注册的数据来交付货物,包括提供售后服务。

有哪些付款方式?

我们正在使用PayPal,您可以使用首选的信用卡VISA,MASTERCARD和AMERICAN EXPRESS进行付款。

或者,您也可以选择PayLah支持的PayNow。 选择PayNow时,请先在评论部分中注明订单参考号,然后再进行付款。 我们会将您的订单标记为正确的付款。

如果您在付款后输入了错误的订单参考号或交货详细信息,请填写我们的查页面,我们的服务台会在同一天或下一个工作日为您提供正确的修改帮助。

什么是保修期?

所有产品的保修期为12个月,针对制造商的材料和工艺缺陷。保修不包括磨损(例如:灯,电池,滤色器,遮光罩,液体,手套等)

保修下的所有产品均需支付运输费用给Lighting & Sound Distribution(“卖方”), 以在全球范围内免费更换零件,并在新加坡需要进行人工维修时,无需额外费用。对于报告被滥用,掉落,损坏或滥用产品不作任何担保,包括不使用制造商或相同品牌的建议使用烟雾/阴霾/气泡/雪/泡沫/抗菌液/低雾化液体。

线销售政策的所有保修关系,请点击此处以了解您对产品保修的权力。

保修后是否提供服务?

是的,我们有一个内部维修部门来满足所有售后服务的需求。我们的专业技术人员将诊断所有携带进来的产品,并在同一天或下一个工作日提供服务报告。

我们的技术人员只能在新加坡被要求到现场对所有产品进行故障排除检查,服务报价将被通知(“买方”)更换零件费用和诊断费, 同时需要支付运输费。

需要我们内部服务团队进行诊断检查所有海外产品,可以安排将产品运回新加坡或在“我们的查询”中填写,我们的技术人员将可能通过首选应用程序进行实时聊天为您提供帮助,以对物理故障产品进行虚拟诊断检查。我们的技术人员将建议(“买方”)与他们讨论是否可以自行更换零件,从而为备件提供运货选择。

另请阅读我们的在线服务政策,以了解我们得服务条款。

是否提供产品培训?

是的,我们在新加坡交货后会提供培训或产品使用指导。我们的前线助手将与(“买方”)联系,以查看是否在交货时需要产品使用指导,或者将与交货日期分开另安排一个首选日期。

我们大多数的产品都可以在网上找到(用户指南/手册),并且可以为海外买家提供视频培训指南的要求。我们还可以在线提供产品产品的虚拟培训,请在我们的查询页面中填写,我们的前线将为您提供帮助。

什么是拍卖品?

拍卖品是新品但基于停产或由(“其他买方”)交易的二手物品,并且由我们的专业团队以将其翻新运作。

我们重视所有制造商的工艺和品牌,将这些拍卖品视为有需求的产品,它们是独家的并且对于当前市场仍然有价值。

拍卖品的保修期是多久

所有拍卖品在交货后均享有30天的保修期。(“买方”)应在交货时检查货物。如有任何投诉,则必需在同一天立即告知(“卖方”)。另请阅读我们的运输和退货,以了解您对退货政策的权利。

预购如何运作

预购是在购买过程中某个时间点上缺货的产品的订单。如果(“买方”)希望继续订购因缺货而无法提供的产品,则要执行此操作,(“买方”)必须进行预购并在结账时付款。(“买方”)预计会提前更长的交货时间(最多28天),但是我们将所有预购订单作为优先事项,预计到达时间电子邮件会在预计的交付日期通知(“买方”)。